Igor Teixeira
About Igor Teixeira
Igor Teixeira is an Incident Management Specialist at Liferay, where he addresses complex operational issues related to system configuration and network connectivity. He has a background in technical support and network engineering, with experience in managing Google Cloud systems and identifying security threats.
Work at Liferay
Igor Teixeira has been employed at Liferay as an Incident Management Specialist since 2021. In this role, he focuses on resolving complex operational issues for customers, specifically those related to system configuration, network connectivity, and performance within Cloud environments. His responsibilities include creating kanban tickets to enhance processes for both infrastructure and customer service teams.
Previous Experience
Before joining Liferay, Igor worked at NUTES - Núcleo de Telessaúde do HC/UFPE as a Technical Support Analyst from 2018 to 2019. He provided technical support in Recife and the surrounding region. Additionally, he served as an Intern in Network Engineering at Fundacao Para Inovacoes Tecnologicas - Fitec from 2020 to 2021, where he gained experience in network-related tasks.
Education and Expertise
Igor Teixeira studied at Centro de Informática UFPE, completing his education in 2020 after seven years of study. His academic background has equipped him with the knowledge necessary for his roles in technical support and incident management. He has developed expertise in managing upgrades and patches for Google Cloud systems and proactively identifies security threats within Google Cloud Platform infrastructure.
Technical Skills
Igor possesses strong technical skills relevant to incident management and cloud infrastructure. He is adept at solving complex customer operational issues and has a solid understanding of system configuration and network connectivity. His experience with Google Cloud systems enhances his ability to address performance-related challenges effectively.