Irene Fender Soler
About Irene Fender Soler
Irene Fender Soler is a Customer Support Engineer at Liferay, Inc, where she has worked since 2016, focusing on customer support and technical training. She has a diverse educational background in environmental sciences, renewable energy, and various technical fields, complemented by extensive experience in customer service roles across multiple companies.
Work at Liferay
Currently, Irene Fender Soler serves as a Customer Support Engineer at Liferay, Inc., a position she has held since 2016. In this role, she focuses on customer support and technical training, ensuring the accuracy of information for customers and projects. She plays a key role in reproducing behaviors and verifying solutions to assist support engineers, contributing to the adherence of support policies. Her extensive experience at Liferay spans over seven years, during which she has actively engaged in learning and taking on new challenges outside her immediate job responsibilities.
Education and Expertise
Irene Fender Soler has a diverse educational background. She studied Ciencias Ambientales at Universidad de Alcalá, achieving a Licenciado from 1999 to 2004. She furthered her education with various specialized courses, including a Curso CYPELEC in electrical installations at ZIGURAT in 2008, and a Master en Energías Renovables y Mercado Energético at EOI from 2005 to 2006. Additionally, she completed several courses in 2015, including Marketing Mix International at Cámara de Comercio de Madrid and Implantación de sistemas de gestión medioambiental conforme a ISO 14001 at CEOE.
Background
Irene's professional journey includes various roles in customer service and technical support. Before joining Liferay, she worked as a Customer Service Coordinator for Canadian Solar Inc. from 2011 to 2015. She also held positions as a Technical Translator at Opex Energy and as a Customer and Quality Manager at Always On, S.L. Her experience in the photovoltaic sector has contributed to her broad technical expertise, particularly in customer support roles.
Professional Development
Irene Fender Soler is committed to continuous professional development. She has pursued various certifications and courses to enhance her skills, including a Curso básico de prevención de riesgos laborales in 2007 and an Experto en Auditoría y Certificación de sistemas de Eficiencia Energética de Edificios in 2010. Her proactive approach to learning has allowed her to acquire new skills and knowledge that complement her work in customer support and technical training.
Previous Work Experience
Throughout her career, Irene has held multiple positions that have shaped her professional skills. She worked as a Technical and Sales Assistant at Heliosphera in 2009 and served as a Temporary Speaker at Cámara de Comercio e Industria de Madrid in 2015. Her varied roles have provided her with a comprehensive understanding of customer service and technical support across different industries, enhancing her effectiveness in her current position at Liferay.