István Gergely
About István Gergely
István Gergely is a Customer Support Engineer at Liferay, Inc, where he has worked since 2017 in Hungary. He has a background in Computer Science Engineering and experience in customer support and sales roles across various companies.
Work at Liferay
István Gergely has been employed at Liferay, Inc. as a Customer Support Engineer since 2017. In this role, he is responsible for managing multiple customer issues simultaneously, demonstrating strong multitasking skills. He conducts screen share meetings with customers to effectively resolve issues and has expertise in configuring different environments to test and reproduce customer problems. Additionally, he is involved in creating and maintaining both internal and public-facing documentation, contributing to the overall support infrastructure.
Previous Experience
Prior to his current position, István Gergely worked at Dorsum | Investment Software as a Junior Consultant for 11 months in 2015. He also held roles as a Field Sales Representative at LG Electronics from 2012 to 2013 and at Sharp Europe from 2013 to 2014. These positions provided him with valuable experience in customer interaction and support, enhancing his skills in handling various customer needs.
Education and Expertise
István Gergely studied at the University of Dunaújváros, where he earned a Bachelor's degree in Computer Science Engineering from 2008 to 2016. He also completed his high school education at Bolyai János Fővárosi Gyakorló Műszaki Szakközépiskola és Kollégium, focusing on Electrical and Electronics Engineering from 2004 to 2008. His educational background provides a solid foundation for his technical expertise in customer support and software solutions.
Technical Skills
In his role as a Customer Support Engineer, István Gergely showcases expertise in handling mission-critical issues by building intranets, extranets, and websites using Liferay Portal. His ability to configure different environments for testing and reproducing customer issues is a key aspect of his technical skill set. This proficiency enables him to provide effective solutions and support to customers.