Jeffrey Young
About Jeffrey Young
Jeffrey Young serves as the Lead Engagement Manager at Liferay, Inc., where he has worked for 17 years. He focuses on consultant satisfaction and growth, managing stakeholder expectations and overseeing project delivery to ensure customer satisfaction.
Work at Liferay
Jeffrey Young has been employed at Liferay, Inc. since 2007, serving as the Lead Engagement Manager for 17 years. In this role, he focuses on consultant satisfaction and growth, ensuring that their performance aligns with development objectives. He engages in stakeholder expectation management to guarantee that customers receive the promised value from Liferay's services. His responsibilities include structuring and managing consulting services engagement opportunities, which involves the development of contractual documentation.
Engagement Management Responsibilities
As the Lead Engagement Manager, Jeffrey Young oversees the assembly and management of project delivery teams, including sub-contractors. He is responsible for ensuring successful engagement delivery by managing engagement risks and maintaining delivery quality. His focus on customer satisfaction is paramount, and he ensures that all engagements adhere to commercial terms.
Consultant Satisfaction and Growth Focus
Jeffrey Young emphasizes consultant satisfaction and growth within his role. He aligns the performance of consultants with their development objectives, fostering an environment that supports professional growth. This focus contributes to the overall effectiveness of Liferay's consulting services and enhances the value delivered to clients.
Stakeholder Expectation Management
In his position, Jeffrey Young engages in stakeholder expectation management. This involves ensuring that customers receive the value promised by Liferay's services. By effectively managing these expectations, he positions Liferay for future engagements, contributing to the company's long-term success.