Luke Whelan
About Luke Whelan
Luke Whelan serves as the Head of Business Intelligence at Liferay, where he has generated an additional $8 million in bookings by addressing customer churn. He possesses expertise in advanced machine learning techniques and has a background in analytics and advisory roles across various companies.
Work at Liferay
Luke Whelan has been serving as the Head of Business Intelligence at Liferay since 2021. In this role, he focuses on leveraging data to drive business strategies and improve customer engagement. His efforts have contributed to significant financial gains for the company, including generating an additional $8 million in bookings within a year by effectively addressing customer churn.
Previous Experience
Prior to his role at Liferay, Whelan co-founded Automated Life (Al) and worked there from 2017 to 2019 in London and Dublin. He also held the position of Analytics Lead at LinkedIn from 2013 to 2017, where he focused on EMEA LTS Sales Intelligence and Global Customer Success Analytics. Additionally, he served as an Advisory Board Member at Talivest from 2017 to 2022.
Education and Expertise
Luke Whelan studied at Trinity College Dublin, where he achieved a degree in Management Science and Information Systems Studies. He possesses expertise in advanced machine learning techniques, including logistic regression and random forests, which he applies in his current and previous roles to enhance data-driven decision-making.
Achievements in Employee Retention
Whelan has achieved notable success in reducing employee churn, with a reported decrease of approximately 30% in monthly churn over a year across an entire segment. This accomplishment highlights his ability to implement effective strategies that improve workforce stability.
Public Speaking and Outreach
As a public and keynote speaker, Luke Whelan shares insights on data-driven decision-making at various Data Innovation Summits. He also engages in educational outreach through podcasts and YouTube, aiming to eliminate customer doubts and enhance understanding of product ranges.