Marcos Teixeira
About Marcos Teixeira
Marcos Teixeira is a Customer Success Specialist at Liferay, with a diverse background in administration and electrical engineering. He has accumulated experience in customer success and communication management through various roles in organizations such as Neoenergia and Even3.
Current Role at Liferay
Marcos Teixeira has been employed at Liferay as a Customer Success Specialist since January 2021. In this role, he focuses on ensuring client satisfaction and fostering long-term relationships with customers. His work involves understanding customer needs and providing tailored solutions to enhance their experience with Liferay's products and services.
Previous Experience in Customer Success
Prior to joining Liferay, Marcos worked as an Analista de Customer Success at Even3 from 2019 to 2021. His responsibilities included managing customer accounts and addressing inquiries to improve overall satisfaction. He also gained valuable experience in communication management during his tenure as Diretor de Comunicação at Clube de Consultoria UFPE from 2017 to 2018.
Educational Background
Marcos Teixeira has a diverse educational background. He studied at Universidade Federal de Pernambuco, where he earned a Bacharelado em Administração from 2016 to 2019. He also pursued Engenharia Elétrica, although this program was interrupted. Additionally, he completed a Técnico em Eletrotécnica at Escola Técnica SENAI Cabo from 2006 to 2007.
Early Career Experience
Marcos gained early career experience in industrial automation through an internship at M&G Resins USA, LLC in 2009. This position provided him with foundational skills in the industrial sector. He also worked as a Jovem Aprendiz at Cervejaria Belco from 2006 to 2007, which contributed to his understanding of business operations.
Internship and Research Experience
Marcos served as a Bolsista de Iniciação Científica at CNPq - Conselho Nacional de Desenvolvimento Científico e Tecnológico from 2017 to 2018. This role involved research activities at UFPE, allowing him to develop analytical skills and contribute to scientific projects during his academic journey.