Namit Srivastava
About Namit Srivastava
Namit Srivastava serves as the Associate Regional Support Manager at Liferay, where he has worked since 2011, focusing on customer empathy and support team development. He holds a B.E. in Computer Science and an MBA in Information Technology Project Management, and has experience in managing escalations and critical issues in subscription services.
Work at Liferay
Namit Srivastava has been serving as the Associate Regional Support Manager at Liferay since 2011, accumulating over 13 years of experience in this role. Based in Bengaluru, Karnataka, India, he focuses on enhancing the customer support experience by instilling empathy among Customer Support Engineers. His approach encourages team members to consider customer perspectives, which is essential for effective support. In addition to managing escalations and addressing critical issues within Subscription Services, he leads technical training and career development initiatives aimed at nurturing future leaders within the organization.
Education and Expertise
Namit Srivastava holds a Bachelor of Engineering (B.E.) in Computer Science from Nagarjuna College of Engineering and Technology, where he studied from 2005 to 2010. He furthered his education by obtaining a Master of Business Administration (MBA) in Information Technology Project Management from the Principal L N Welingkar Institute of Management Development and Research, completing his studies from 2018 to 2020. His educational background supports his expertise in consulting, analytical skills, and continuous integration.
Background
Before joining Liferay, Namit Srivastava worked as an IT Engineer at CMC Ltd for eight months in 2011, based in the Guwahati Area, India. His early career experience laid the foundation for his current role in customer support management. His extensive background in consulting and technical roles has equipped him with a comprehensive understanding of customer needs and operational challenges, which he leverages to enhance team performance and customer satisfaction.
Achievements
Namit Srivastava has made significant contributions to Liferay through his focus on customer support and team development. He has successfully managed escalations and critical issues within Subscription Services, demonstrating his ability to handle complex challenges. His leadership in technical training and mentorship has been instrumental in cultivating the skills of support engineers, preparing them for future leadership roles within the company.