Sarvesh Soni
About Sarvesh Soni
Sarvesh Soni is a Senior Support Manager at Liferay with over 8 years of experience in customer care management and a strong background in Java/J2EE technologies. He has previously served as a Tech Lead at Netlink and has expertise in operations across various departments.
Work at Liferay
Sarvesh Soni has been employed at Liferay as a Senior Support Manager since 2013. In this role, he has focused on enhancing customer support operations and ensuring effective service delivery. He has implemented region-specific processes to improve support operations in South Asia, demonstrating his commitment to optimizing customer care management. His tenure at Liferay spans over 11 years, during which he has contributed to the company's customer success initiatives.
Previous Experience at Netlink
Before joining Liferay, Sarvesh Soni worked at Netlink as a Tech Lead from 2003 to 2013. During his 10 years at Netlink, he played a crucial role in team management and coordination. His responsibilities included overseeing various technical projects and leading teams to achieve operational goals. His experience at Netlink provided him with a solid foundation in customer care management and technical leadership.
Education and Expertise
Sarvesh Soni studied at the Bhopal School of Social Sciences, where he focused on Computer Science. He earned a Bachelor of Commerce (B.Com.) degree from 2001 to 2004. His educational background has equipped him with a strong understanding of Object-Oriented Application Design, design patterns, and SQL. Additionally, he possesses over 10 years of development experience in Java/J2EE technologies, which enhances his technical expertise in support management.
Customer Care Management Experience
With over 8 years of experience in customer care management, Sarvesh Soni has developed a comprehensive understanding of customer success strategies. He has managed operations across multiple departments, including Customer Success, Training, IT, and Recruitment. His diverse experience enables him to effectively address customer needs and improve service delivery across various functions.