Amit Menon
About Amit Menon
Amit Menon is the Head of Global Customer Experience and Operations at Lifesight in Bengaluru, Karnataka, India, with over 20 years of experience in customer service and operations across various industries.
Title at Lifesight
Amit Menon currently serves as the Head of Global Customer Experience and Operations at Lifesight. He is based in Bengaluru, Karnataka, India. He has been with the company since 2018 and is instrumental in enhancing the global customer experience.
Previous Roles in Operations Management
Amit Menon has a strong background in service delivery and operations management. He worked at Getit Infomedia Askme Group as Head Content and Online Fulfillment from 2013 to 2016. Earlier, he served as Head Service Delivery at The Design Factory in New Delhi, Delhi, India, from 2012 to 2013. Additionally, he held the position of Head - Service Delivery at Majestic IT Services Limited from 2009 to 2011.
Earlier Career in Customer Service
Amit Menon's experience in customer service commenced at Cambata Aviation Pvt Ltd as Assistant Supervisor-Traffic in 1997. He later worked at R.D.M India as Customer Care Executive from 1998 to 2001. His journey continued at Minerva Telelink as Team Leader-Operations from 2001 to 2002, and later at United Airlines as Customer Service Agent in 2001.
Educational Background
Amit Menon completed his Bachelor of Arts from Delhi University, studied from 1994 to 1997. He also holds a Master of Business Administration degree. This educational foundation laid the groundwork for his extensive career in customer service and operations.
Experience in Aviation and IT Services
In addition to his work in customer service and operations, Amit Menon possesses experience in the aviation and IT services sectors. He briefly worked as a Passenger Services Agent at Globeground India in 2002. His diverse industry experience uniquely positions him to excel in leadership roles across various sectors.