Koushik Roy
About Koushik Roy
Koushik Roy is a Senior Manager at Lifesight, specializing in Customer Success and Data for Global Strategic Accounts, with extensive experience in managing global strategic accounts and a strong background in enterprise sales and success management.
Current Role at Lifesight
Koushik Roy is currently working as a Senior Manager focusing on Customer Success and Data for Global Strategic Accounts at Lifesight, based in Singapore. In this role, he is responsible for overseeing customer relationships, ensuring their success with the company's products, and managing key data initiatives to drive growth.
Previous Experience at Sprinklr
Before joining Lifesight, Koushik Roy served as a Success Manager at Sprinklr from 2019 to 2020 based in Bangalore. During his tenure, he was responsible for client engagement and support, ensuring that clients derived maximum value from the company's social media management software.
Roles at Akamai Technologies
Koushik Roy held multiple roles at Akamai Technologies in Bangalore, India. He worked as a Key Account Manager for Strategic Accounts (US West) from 2016 to 2019, managing relationships with key clients and focusing on revenue growth. Prior to this, he served as a Client Services Manager from 2014 to 2016, where he was responsible for client support and service delivery.
Experience at IPsoft
From 2011 to 2014, Koushik Roy worked at IPsoft in Bangalore as a Service Delivery Consultant. In this role, he oversaw the delivery of IT services to clients, ensuring compliance with service level agreements and maintaining high customer satisfaction.
Education Background
Koushik Roy holds a Post Graduate Certificate in Business Management from the Indian Institute of Management, Tiruchirappalli, completed in 2016. He also earned a Bachelor's degree in Computer Applications from the University of North Bengal, completed in 2009. Additionally, he completed his high school education at St. Mary's High School in 2006.
Expertise in Customer Success and Data
Throughout his career, Koushik Roy has gained extensive experience in managing global strategic accounts, particularly in the areas of customer success and data. He has played key roles in revenue growth and business strategy across multiple markets and product segments. His expertise includes enterprise sales and success management in both Indian and international markets, including the US and Singapore.