Shaun Garcia
About Shaun Garcia
Shaun Garcia is a Senior Customer Success Manager at Liftoff Mobile, Inc, with a diverse background in customer success and legal support. He has held various roles in organizations such as Conversant and the California Department of Justice, and he holds a B.A. in Political Science from the University of California, Davis.
Current Role at Liftoff Mobile
Shaun Garcia serves as the Senior Customer Success Manager at Liftoff Mobile, Inc. since 2020. In this role, he is responsible for ensuring customer satisfaction and success with the company's mobile marketing solutions. His tenure at Liftoff Mobile has been marked by a focus on building strong relationships with clients and enhancing their overall experience with the company's services.
Previous Experience in Customer Success
Prior to his current position, Shaun worked at Liftoff Mobile as a Customer Success Manager from 2018 to 2020. In this capacity, he contributed to customer engagement strategies and supported clients in maximizing the value of their mobile marketing campaigns. His experience in this role laid the groundwork for his advancement to Senior Customer Success Manager.
Career Background
Shaun has a diverse professional background that includes various roles in customer service and legal support. He worked as an Account Management Specialist at Conversant from 2015 to 2018 and briefly as an Account Manager in 2018. His earlier roles include positions as a Case Manager at Flahive Law Corporation and as a Legal File Clerk at Adelson, Testan & Brundo.
Education and Academic Qualifications
Shaun Garcia studied at the University of California, Davis, where he earned a Bachelor of Arts degree in Political Science from 2004 to 2008. He also completed a Minor in Communications during his time at the university. This educational background has provided him with a solid foundation for his career in customer success and management.
Experience with California Department of Justice
Shaun held multiple positions at the California Department of Justice. He worked as an Office Technician from 2012 to 2013 and later as a Staff Services Analyst from 2013 to 2015. These roles involved administrative support and analysis, contributing to his skill set in organizational and customer service functions.