Charlie Hougan

Charlie Hougan Customer Experience Manager

Charlie Hougan holds the title of Customer Experience Manager. In this role, he is responsible for overseeing the interactions and satisfaction levels of customers. His primary focus is on enhancing customer service processes, resolving customer complaints, and ensuring a seamless customer experience. By leveraging various tools and methodologies, Hougan aims to optimize the touchpoints between the company and its customers, contributing to higher customer retention and satisfaction rates.