Dror Vangosh ☁
About Dror Vangosh ☁
Dror Vangosh is a Customer Success Manager with extensive experience in automation tools and system security. He has held various engineering and management roles across multiple companies, demonstrating expertise in both hardware and software systems.
Current Role at Lightbits Labs
Dror Vangosh currently serves as a Customer Success Manager at Lightbits Labs, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing customer relationships and addressing their needs effectively. Vangosh's experience at Lightbits Labs also includes a previous role as a Senior Customer Success Engineer, where he contributed to customer engagement and support.
Previous Experience in Technology and Engineering
Dror Vangosh has a diverse background in technology and engineering. He worked at Comverse as a Tier 4 Specialist from 1999 to 2004, where he developed expertise in high-level support. He also held positions at NCR Retail as a DevOps Engineer and Subject Matter Expert between 2014 and 2016. His tenure at Verint included roles as an Integration Leader and Tier 3 Analyst, contributing to product training and support initiatives. Vangosh has also worked at FORESIGHT - Energy Scales as an IT & DevOps Manager.
Education and Academic Background
Dror Vangosh studied at the Holon Institute of Technology, where he earned a Bachelor of Science in Technology Management from 1997 to 2001. He furthered his education at The Open University of Israel, obtaining a Master of Business Administration (MBA) in Business Administration and Management from 2002 to 2009. This academic background supports his technical expertise and customer success strategies.
Technical Skills and Expertise
Dror Vangosh possesses a range of technical skills, including script development in PowerShell, Batch, and .NET. He has experience in both hardware and software aspects, as well as in virtual environments like VM and HyperV. His support skills extend across various system components, including databases, web servers, and applications. Vangosh has worked with leading vendor technologies such as Microsoft, Oracle, HP, Dell, IBM, EMC, and Cisco.
Achievements in Customer Training and Support
During his time at Verint, Dror Vangosh conducted new product introduction training sessions, achieving an overall satisfaction score of 4.45 out of 5 from participants. He has also led initiatives to improve the Mean Time to Repair (MTTR) rate while working as a Tier 3 Engineer from 2006 to 2010. His focus on customer satisfaction and operational efficiency has been a consistent theme throughout his career.