Manojkumar Vajiravel
About Manojkumar Vajiravel
Manojkumar Vajiravel is a Senior Team Lead in Technical Support at Checktronix India Private Limited, where he has worked since 2022. He has a background in Computer Science and has developed Standard Operating Procedures to enhance technical support processes.
Work at Lightcast
Manojkumar Vajiravel currently holds the position of Senior Team Lead - Technical Support at Checktronix India Private Limited, a subsidiary of Lightcast. He has been with the company since 2022, working in a hybrid capacity. Prior to this role, he served as Technical Support Team Lead from 2021 to 2022 and as Senior Technical Support Engineer from 2019 to 2021. In these positions, he has been responsible for managing technical support processes and ensuring effective communication between customers and support teams.
Education and Expertise
Manojkumar Vajiravel completed his Bachelor of Engineering in Computer Science at Arunai Engineering College from 2004 to 2008. He also studied Mathematics and achieved his SSLC at Thirumuruga Kirubananda Variyar High School from 2000 to 2001. Additionally, he completed his HSC in Maths and Biology at Arignar Anna Govt. Boys Higher Secondary School from 2001 to 2004. His educational background provides a strong foundation for his technical expertise in support roles.
Background
Manojkumar Vajiravel has a diverse background in technical support, with a career spanning several years at Checktronix India Private Limited. He began his journey as a Senior Technical Support Engineer, where he developed skills in customer service and technical problem-solving. His progression to Technical Support Team Lead and then to Senior Team Lead reflects his growing responsibilities and contributions to the organization.
Achievements
In his role, Manojkumar Vajiravel has developed and documented Standard Operating Procedures (SOPs) for technical support processes, enhancing consistency and efficiency within the team. He serves as the primary point of contact for escalated customer issues, collaborating with support engineers and stakeholders to ensure timely resolutions. Additionally, he prepares regular reports on key performance indicators and presents these findings to senior management, demonstrating his commitment to continuous improvement.