Angie Caldwell
About Angie Caldwell
Angie Caldwell serves as the Client Relations Lead at Lighthouse Lab Services, bringing over 15 years of experience in client relations and process improvement. Her career includes roles at HealthTrackRx, Peoples First Insurance, PMA Companies, and National Gypsum Company, showcasing her diverse industry background.
Work at Lighthouse Lab Services
Angie Caldwell has served as the Client Relations Lead at Lighthouse Lab Services since 2021. In this role, she focuses on enhancing client engagement and ensuring effective communication between the company and its clients. Her experience in client relations is supported by her extensive background in various industries, allowing her to bring valuable insights to her current position. Based in Rock Hill, SC, she leverages her regional knowledge to better serve the needs of clients in the area.
Previous Experience at HealthTrackRx
Prior to her current role, Angie Caldwell worked at HealthTrackRx for five years, from 2016 to 2021. She held the position of Clinical Technician Supervisor, where she managed clinical operations and supervised staff. Additionally, she served as the On Site Solutions Lead for a brief period in 2016, contributing to operational efficiency during her tenure. Her experience at HealthTrackRx has equipped her with skills in team management and process improvement.
Career Background in Insurance and Risk Management
Angie Caldwell has a diverse career background that includes significant roles in the insurance and risk management sectors. She worked as an Account Manager at Peoples First Insurance from 2002 to 2006 and as an Account Claims Representative at PMA Companies from 1987 to 1994. Additionally, she served as a Senior Risk Management Analyst at National Gypsum Company from 1994 to 2002. This extensive experience has contributed to her expertise in client relations and process improvement.
Education and Expertise
Angie Caldwell possesses over 15 years of experience in various roles that emphasize information synthesizing, team engagement, training, and process improvement. Her diverse industry background enhances her ability to understand client needs and foster strong relationships. This expertise is crucial in her current role at Lighthouse Lab Services, where she applies her knowledge to improve client interactions and service delivery.