Alexander K.
About Alexander K.
Alexander K. is a Software Integration and Support Engineer at KMS Lighthouse, where he has worked since 2015. He specializes in integrating knowledge management systems and has a background in Computer Software Engineering from Afeka Tel Aviv Academic College of Engineering.
Work at KMS Lighthouse
Alexander K. has been employed at KMS Lighthouse since 2015, serving as a Software Integration and Support Engineer. In this role, he collaborates closely with Business, Product, and R&D teams to facilitate the integration and support of Knowledge Management (KM) systems. His responsibilities include performing quality assurance on customized interfaces and utilizing various network and development tools. Prior to his current position, he worked as a Technical Support Engineer at KMS Lighthouse from 2013 to 2015, where he gained valuable experience in customer and cloud technical issue management.
Education and Expertise
Alexander K. holds a Bachelor of Science (BS) degree in Computer Software Engineering from Afeka Tel Aviv Academic College of Engineering. His educational background provides a strong foundation for his technical skills and expertise in software integration and support. He has developed proficiency in utilizing Atlassian JIRA for issue analysis and management, which aids in streamlining processes and enhancing team collaboration.
Background in Technical Support
Before his current role, Alexander K. worked as a Technical Support Engineer at KMS Lighthouse for two years, from 2013 to 2015. In this position, he gained extensive experience in managing customer and cloud technical issues, as well as handling escalations. His collaboration with R&D teams during this time contributed to effective problem resolution and improved customer satisfaction.
Quality Assurance and Integration Skills
In his current role as a Software Integration and Support Engineer, Alexander K. performs quality assurance of customized interfaces. He employs various network and development tools to ensure the functionality and reliability of the systems he supports. His work is critical in maintaining the integrity of KM systems and ensuring that they meet the needs of users and stakeholders.