Mark Sampford
About Mark Sampford
Mark Sampford serves as the EMEA Sales Director at KMS Lighthouse, where he focuses on enhancing customer and employee experiences through knowledge management solutions. With a diverse background in sales and consulting, he has held various roles in organizations such as DBFS, Marford and Partners, and Mason Frank International Ltd.
Current Role at KMS Lighthouse
Mark Sampford serves as the EMEA Sales Director at KMS Lighthouse, a position he has held since 2020. In this role, he manages key global relationships, focusing on partners and alliances. He specializes in enhancing customer and employee experiences by providing real-time access to accurate and consistent knowledge. Mark has contributed to the adoption of KMS Lighthouse solutions by leading global brands such as GE Healthcare, DHL, AIG, and Orange. His work involves utilizing advanced technologies and innovative approaches to build effective knowledge management solutions.
Professional Experience
Mark Sampford has extensive experience in sales and consulting roles within the technology sector. Prior to his current position, he worked as a Client Partner at DBFS, focusing on Salesforce since 2019. He also held the position of Director at Marford and Partners from 2017 to 2019. His earlier roles include Senior Salesforce Consultant at Methods Professional Services in 2016, and Senior Salesforce.com Specialist Recruitment Consultant at Mason Frank International Ltd in 2015. Mark began his career in sales at Park Inn By Radisson, where he worked as a Sales Executive and later as a Customer Sales Specialist.
Educational Background
Mark Sampford studied at Chelmsford College from 2007 to 2009, where he completed a two-year program. He also attended St Johns School in Billericay from 2001 to 2006, completing his secondary education. His educational background has provided him with a foundation for his career in sales and technology.
Skills and Specializations
Mark Sampford specializes in enhancing customer and employee experiences through knowledge management. He has expertise in integrating KMS Lighthouse solutions with third-party applications, including CRM, ticketing systems, and chatbots. His focus on real-time access to knowledge allows organizations to improve their operational efficiency and service delivery.