Michael Usachev
About Michael Usachev
Michael Usachev is a Customer Success Manager at KMS Lighthouse, where he has worked since 2019. He has a diverse background in IT and operations, with previous roles in various companies including MSC Mediterranean Shipping Company and Aman Group.
Work at KMS Lighthouse
Michael Usachev has been employed at KMS Lighthouse since 2017. He initially served as the IT and Operations Manager for a duration of seven years. In 2019, he transitioned to the role of Customer Success Manager, where he has worked for five years. His responsibilities in these roles include overseeing operational efficiency and ensuring customer satisfaction.
Previous Employment Experience
Before joining KMS Lighthouse, Michael Usachev held various positions at Aman Group. He worked as a Billing Manager from 2013 to 2015, followed by a role as Senior Technical Support for 11 months in 2016. He also served as a Junior System Administrator at Aman Group from 2016 to 2017. Prior to this, he was employed at MSC Mediterranean Shipping Company as a Casino Surveillance Officer for one year in 2010 to 2011.
Education and Expertise
Michael Usachev studied at SEE - Security: Cyber & Information Security College from 2015 to 2016. His education focused on cyber and information security, providing him with foundational knowledge relevant to his roles in IT and customer success management.
Career Progression
Michael Usachev's career reflects a steady progression in the IT and customer service sectors. He began his career in the maritime industry and transitioned to various technical roles within Aman Group before moving to KMS Lighthouse. His diverse experience spans operational management, technical support, and customer success.