Bill Tillman
About Bill Tillman
Bill Tillman is an Advanced VoIP Analyst at Lightpath and a Network Administrator at Altice Business USA, with over 14 years of experience in VoIP and network management. He holds a Bachelor of Arts in Computer and Information Systems from the State University of New York at Albany.
Work at Lightpath
Bill Tillman has served as an Advanced VoIP Analyst in the Network Management Center at Lightpath since 2010. In this role, he focuses on providing third and fourth-tier support for complex VoIP Softswitch Infrastructure issues. His responsibilities include troubleshooting and repairing network problems, ensuring the reliability of voice services. Tillman also participates in cross-functional teams to develop and evaluate complex solutions, contributing to both pre- and post-sales development activities. His work emphasizes collaboration with internal and external upstream trunking and SIP Peering partners.
Current Position at Altice Business USA
Since 2018, Bill Tillman has been employed as a Network Administrator at Altice Business USA in Bethpage, NY. In this capacity, he is responsible for performing upgrades, migrations, and preventative maintenance on production equipment. He conducts these activities during out-of-hours to minimize disruption to the Altice Business voice network. His role requires a strong understanding of network management and VoIP technologies, ensuring that the voice services provided are reliable and efficient.
Education and Expertise
Bill Tillman earned a Bachelor of Arts (BA) degree in Computer and Information Systems from the State University of New York at Albany. His educational background provides a solid foundation for his career in network management and VoIP analysis. Tillman's expertise is reflected in his ability to handle complex VoIP Softswitch Infrastructure issues and his participation in cross-functional teams for solution development.
Previous Experience at Cablevision
Before his current roles, Bill Tillman worked at Cablevision from 2005 to 2010. He began as a Technical Support Representative for two years, where he provided customer support and technical assistance. Following that, he served as a Communications Desk Technician for three years, gaining experience in network operations and support. This progression in his career equipped him with valuable skills that he applies in his current positions.