Don Cheng
About Don Cheng
Don Cheng is a Service Activation Technician currently employed at Lightpath in New York, New York. He previously worked as a Cisco Support Engineer at Fidelus Technologies from 2020 to 2022 and holds a Bachelor of Arts in International Trade from the University at Buffalo.
Work at Lightpath
Don Cheng has been employed at Lightpath as a Service Activation Technician since 2022. In this role, he is responsible for the activation of services, ensuring that clients receive the necessary support for their telecommunications needs. His position involves technical troubleshooting and coordination with various teams to deliver efficient service to customers in New York, New York.
Previous Experience at Fidelus Technologies
Prior to his current role, Don Cheng worked at Fidelus Technologies as a Cisco Support Engineer from 2020 to 2022. During his two years at Fidelus, he provided technical support and solutions related to Cisco products, contributing to the overall efficiency of the company's IT services. His experience in this position equipped him with valuable skills in network management and customer service.
Education and Expertise
Don Cheng studied at the University at Buffalo, where he earned a Bachelor of Arts in International Trade from 2011 to 2016. This educational background has provided him with a solid foundation in trade principles and global market dynamics, which complements his technical expertise in telecommunications and support engineering.
Background
Don Cheng is based in New York, New York, United States. His career in the telecommunications industry is marked by his transition from a support engineer role to a service activation technician, reflecting his commitment to advancing his technical skills and service capabilities within the sector.