Elena Thompson
About Elena Thompson
Elena Thompson serves as the Director of Process Management at Lightpath, a position she has held since 2023. With extensive experience in network engineering and sales, she has previously worked in various roles at Zayo Group and other telecommunications companies.
Work at Lightpath
Elena Thompson has been serving as the Director of Process Management at Lightpath since 2023. In this role, she operates in a hybrid work environment based in Golden, Colorado. Her responsibilities include overseeing process management initiatives and ensuring operational efficiency within the organization.
Previous Experience at Zayo Group
Prior to her current position, Elena Thompson held several roles at Zayo Group. She was the Head of Solutions, Strategic Sales for a brief period in 2022. She also served as the Director of Solutions Engineering from 2019 to 2021 and as the Sr. Director of Solution Engineering from 2021 to 2022. Her tenure at Zayo Group included a total of five years in various engineering and sales roles, contributing to her extensive expertise in the telecommunications sector.
Background in Network Engineering
Elena Thompson has a solid background in network engineering and electronics technology. She began her career as a Navigational Aids Technician in the US Marine Corps from 1995 to 2000. This foundational experience laid the groundwork for her subsequent roles in the telecommunications industry, including positions at Alcatel and Lightower Fiber Networks.
Education and Expertise
Elena Thompson studied at Berkeley College, where she earned a Bachelor of Business Administration (BBA) in International Business Management from 2005 to 2009. Her educational background complements her professional experience, particularly in developing strategies to protect and increase company revenue and supporting sales teams with technical expertise.
Skills and Contributions
Elena Thompson has demonstrated skills in evaluating customer requests and engineering tailored solutions. She provides critical input for Requests for Proposals (RFPs), Requests for Quotations (RFQs), and Requests for Information (RFIs), including the creation of network diagrams and equipment specifications. Her ability to support sales teams both commercially and technically has been a significant aspect of her career.