Gretchen Lavey
About Gretchen Lavey
Gretchen Lavey serves as a Service Delivery Manager at Lightpath, a position she has held since 2021. She has extensive experience in project management and provisioning, having worked at companies such as McGraw Communications, Altice USA, and BCM One over a career spanning more than two decades.
Current Role at Lightpath
Gretchen Lavey serves as the Service Delivery Manager at Lightpath, a position she has held since 2021. In this role, she is responsible for overseeing service delivery processes and ensuring customer satisfaction. Her experience in managing service delivery initiatives contributes to the efficiency and effectiveness of the company's operations.
Previous Experience at BCM One
Before joining Lightpath, Gretchen Lavey worked at BCM One as the Provisioning Manager from 1999 to 2021. Over her 22-year tenure, she developed expertise in managing provisioning processes and coordinating with various teams to ensure timely service delivery. This extensive experience in the telecommunications industry has equipped her with valuable skills applicable to her current role.
Experience at Altice USA
Gretchen Lavey held the position of Manager Project Lead at Altice USA from 2017 to 2021. During her four years there, she led various projects aimed at improving service delivery and operational efficiency. Her role involved collaborating with cross-functional teams to implement strategic initiatives that enhanced customer experience.
Career at McGraw Communications
From 1999 to 2010, Gretchen Lavey worked at McGraw Communications as a Senior Manager. In this capacity, she was involved in managing key projects and initiatives that supported the company's service offerings. Her experience at McGraw Communications laid the groundwork for her subsequent roles in the telecommunications sector.
Education and Academic Background
Gretchen Lavey earned her Bachelor's degree in Sociology from Stony Brook University, where she studied from 1996 to 1999. This academic background provided her with insights into social dynamics and organizational behavior, which are beneficial in her professional roles within the service delivery and telecommunications industries.