Kelly Chalmers
About Kelly Chalmers
Kelly Chalmers is a Client Services Manager with extensive experience in client management and team leadership. She has worked at several notable companies, including Crown Castle and Verizon, and possesses expertise in labor relations, resource maximization, and quality control.
Current Role at Lightpath
Kelly Chalmers serves as the Client Services Manager at Lightpath, a position she has held since 2021. In this role, she is responsible for overseeing client interactions and ensuring that service delivery meets the company's standards. Her focus on quality control contributes to high levels of customer satisfaction. Chalmers utilizes her expertise in labor relations and negotiations to manage diverse teams effectively, fostering a collaborative environment that enhances operational efficiency.
Previous Experience at Crown Castle
Before joining Lightpath, Kelly Chalmers worked at Crown Castle as a Client Services Manager from 2019 to 2021. During her tenure in Boxborough, MA, she managed client relationships and service delivery processes. Her experience at Crown Castle helped her develop skills in resource maximization and team management, which are essential for achieving business objectives.
Professional Background at Verizon
Kelly Chalmers was employed at Verizon as a Manager from 2014 to 2018 in the Greater Boston Area. In this role, she gained valuable experience in managing client services and operations. Her time at Verizon contributed to her understanding of the telecommunications industry and enhanced her skills in team leadership and operational management.
Education and Expertise
Kelly Chalmers earned her Bachelor of Science (B.S.) degree in Political Science and Government from UMass Dartmouth, where she studied from 1992 to 1996. Her educational background provides a foundation for her expertise in labor relations and negotiations. Additionally, she possesses strong skills in resource maximization and technical training, which support her ability to lead teams and improve service delivery.
Experience at Wyless
Prior to her roles at Crown Castle and Verizon, Kelly Chalmers served as the Director of Global Service Delivery at Wyless from 2013 to 2014 in Lawrence, MA. In this position, she was responsible for overseeing service delivery on a global scale. Her experience at Wyless further developed her capabilities in global team management and operational efficiency.