Lori Mimoso
About Lori Mimoso
Lori Mimoso serves as the Director of Client Service Enablement at Lightpath, a position she has held since 2021. With over two decades of experience in client services and marketing, she has previously worked for companies such as EarthLink Business, T-Mobile, and Crown Castle.
Work at Lightpath
Lori Mimoso has been serving as the Director of Client Service Enablement at Lightpath since 2021. In this role, she focuses on enhancing client service strategies and ensuring effective communication between the company and its clients. Her responsibilities include overseeing client service initiatives and implementing processes that improve customer satisfaction and retention.
Previous Experience
Before joining Lightpath, Lori Mimoso held several positions in the telecommunications and marketing sectors. She worked at Crown Castle as the Director of Retention from 2015 to 2021, where she managed customer retention strategies. Prior to that, she was with EarthLink Business as the Manager of Field Marketing from 2007 to 2013, and at T-Mobile as Account Development in Retail Partner Sales from 2004 to 2007. Her career began at Conversent Communications as a Customer Account Manager from 2000 to 2003.
Education and Expertise
Lori Mimoso studied at the University of Rhode Island from 1993 to 1997, where she completed her undergraduate education. Earlier, she attended Marshfield High School from 1989 to 1993. Her educational background has provided her with a foundation in business and marketing, which she has applied throughout her career in client service and account management.
Career Timeline
Lori Mimoso's career spans over two decades, beginning in 2000 with her role at Conversent Communications. She progressed through various positions in the telecommunications industry, including significant roles at T-Mobile, EarthLink Business, and Crown Castle. Since 2021, she has been with Lightpath, contributing to the company's client service enablement efforts.