Michael Redmond
About Michael Redmond
Michael Redmond is a Manager of Strategic Solutions at Lightpath, where he has worked since 2021. He has extensive experience in the telecommunications industry, having held various managerial roles at companies such as McGraw Communications, BCM One, and Altice USA.
Current Role at Lightpath
Michael Redmond serves as the Manager of Strategic Solutions at Lightpath, a position he has held since 2021. In this role, he is responsible for overseeing strategic initiatives and ensuring the delivery of high-quality solutions to clients. His work is based in Bethpage, New York, where he contributes to the company's mission of providing reliable telecommunications services. Redmond's focus includes driving operational efficiency and enhancing customer satisfaction.
Previous Experience in Telecommunications
Prior to his current role, Michael Redmond accumulated extensive experience in the telecommunications sector. He worked at Altice USA as Manager of Service Delivery from 2016 to 2020, where he managed service operations. Before that, he served as Client Experience Team Manager at BCM One for one year in 2015. His career also includes a role as Customer Service Manager at McGraw Communications from 2007 to 2014, where he developed skills in customer relations and service management.
Educational Background
Michael Redmond completed his education at the State University of New York at Binghamton, where he earned a Bachelor of Arts degree in Environmental Studies from 1993 to 1997. He also attended Xaverian High School from 1989 to 1993. His academic background provided a foundation for his analytical skills and understanding of environmental issues, which he later applied in various roles throughout his career.
Management Style and Skills
Michael Redmond employs an open-door management style, emphasizing coaching and constructive feedback to foster team success. He is committed to working extended hours to meet objectives, reflecting his dedication to his responsibilities. Redmond is skilled in issue management, adept at diplomatically resolving escalated issues to ensure satisfactory outcomes for clients and team members.
Track Record in Operations
Throughout his career, Michael Redmond has demonstrated a proven track record in driving 24/7 operations within the telecommunications industry. He has achieved service-level goals of 80/30, which underscores his commitment to providing a positive customer experience. His operational expertise contributes significantly to the efficiency and effectiveness of the teams he manages.