Ray Melendez
About Ray Melendez
Ray Melendez serves as the Lead Service Activation Engineer at Lightpath, where he has worked since 2017. He has extensive experience in technical support and team management, with a background in psychology and computer science.
Current Role at Lightpath
Ray Melendez serves as the Lead Service Activation Engineer at Lightpath, a position he has held since 2017. In this role, he oversees the entire Activation team, managing both technical and managerial operations in the absence of the Manager. His responsibilities include providing technical support to sales and management on customer escalations, demonstrating his capability to handle high-pressure situations. He also keeps up to date with emerging technologies to ensure that technical specifications are effectively communicated across various departments within the organization.
Previous Experience at Lightpath
Before his current role, Ray Melendez worked at Lightpath in various capacities. He served as an Advanced Service Activation Engineer from 2015 to 2017 and as an Advanced Network Technician from 2006 to 2015. During his tenure, he developed methods and procedures to enhance the efficiency of the Service Activation team. He was also responsible for reviewing and suggesting alternate networking solutions to streamline processes prior to deployment.
Professional Background
Ray Melendez has a diverse professional background in technical roles. He began his career as a Systems Support Technician – Supervisor at AboveNet from 2000 to 2002. He then worked as a Network Technician at Mercedes-Benz USA from 2004 to 2006. His experience spans over two decades in the technology and telecommunications sectors, primarily in the Greater New York City Area.
Education and Certifications
Ray Melendez pursued his education at multiple institutions. He studied Psychology at Saint John's University for one year from 2005 to 2006. He also attended Mercy College, where he studied Psychology and Computer Science from 2003 to 2005. Additionally, he completed a series of certifications at Global Knowledge, achieving Cisco CCNA, CCNP, MPLS, BGP, and SDN from 2012 to 2017.