Shields, Rachel
About Shields, Rachel
Rachel Shields is a Project Coordinator with extensive experience in various roles within the telecommunications and customer service sectors. She has worked for companies such as Broadview Networks, Crown Castle, and Thomson Reuters over a career spanning more than three decades.
Current Role at Lightpath
Rachel Shields serves as a Project Coordinator at Lightpath, a position she has held since 2021. In this role, she is responsible for overseeing various projects, ensuring they are completed on time and within budget. Her experience in project coordination contributes to the efficiency and effectiveness of the team at Lightpath.
Previous Experience at Broadview Networks
Prior to her current role, Rachel Shields worked at Broadview Networks in multiple capacities. She served as a Dispatch Coordinator in the Solutions Group from 2011 to 2015, followed by a role as a Facilities Assistant from 2015 to 2017. Additionally, she held the position of Supervisor in Sales Operations from 2003 to 2010, accumulating a total of seven years of experience at Broadview Networks.
Experience at Crown Castle
Rachel Shields worked at Crown Castle from 2017 to 2021, where she held the position of Sales Coordinator for four years. She briefly served as a Carrier Administrator in 2017 for one month. Her roles at Crown Castle involved supporting sales operations and coordinating with various teams to facilitate business processes.
Career at Thomson Reuters
Rachel Shields began her career at Thomson Reuters, where she worked for 11 years from 1990 to 2001. In her role as Manager of Order Processing and Customer Correspondence, she was responsible for managing customer interactions and overseeing order fulfillment processes, contributing to the overall customer service strategy of the organization.
Education in Business Administration
Rachel Shields studied Business Administration at SUNY Westchester Community College. Her education has provided her with foundational knowledge and skills applicable to her roles in project coordination and sales operations throughout her career.