Marcus Vickers
About Marcus Vickers
Marcus Vickers is the Manager of Client Success at Lingotek, where he has worked since 2019. He has extensive experience in client onboarding and technology partner consulting, particularly in multilingual implementations for Drupal.
Work at Lingotek
Marcus Vickers has been with Lingotek since 2018, initially serving as a Technical Account Manager before transitioning to the role of Manager, Client Success in 2019. In his current position, he leads a team of Technical Account Managers and Technical Support Engineers, focusing on enhancing client onboarding and support processes. He played a significant role in vetting and consulting on technology partners for Drupal multilingual readiness audits, which contributed to successful multilingual implementations. His initiatives include improving client onboarding processes through the implementation of ClickUp, a software solution that streamlines timelines and provides real-time updates.
Background
Before joining Lingotek, Marcus Vickers accumulated extensive experience at Research Now SSI, where he worked for 13 years in various roles. He started as a Call Center Agent from 1999 to 2000, then progressed to Assistant Call Center Manager from 2000 to 2003. After that, he served as Technical Project Manager and later as Project Manager II until 2018. His roles involved leading teams and managing projects, which equipped him with skills that he later applied in his current position at Lingotek.
Education and Expertise
Marcus Vickers studied at Utah Valley University from 2011 to 2015, where he earned a degree in Behavioral Science with a focus on Psychology. This educational background has contributed to his understanding of client needs and team dynamics, enhancing his effectiveness in his roles within client success and technical account management.
Achievements
During his tenure at Lingotek, Marcus Vickers has initiated and led several projects aimed at improving operational efficiency. He developed and implemented new hire onboarding processes for Technical Account Managers and Technical Support Engineers, significantly reducing onboarding time. Additionally, he increased the ownership of the Zendesk ticketing queue by Technical Support Engineers to over 75%, allowing Technical Account Managers to concentrate more on client onboarding and maintenance.