Jenny Wong
About Jenny Wong
Jenny Wong serves as the Head of Customer Success at Link11 and has extensive experience in customer care and administration. She previously held the position of Director of Customer Care at DOSarrest Internet Security and has worked in various roles across the fashion and security industries.
Current Role at Link11
Jenny Wong serves as the Head of Customer Success at Link11, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her work is based in Vancouver, British Columbia, Canada, and is conducted in a hybrid work environment. Wong's leadership in customer success contributes to the company's commitment to delivering high-quality service to its clients.
Previous Experience at DOSarrest Internet Security
Before joining Link11, Jenny Wong worked at DOSarrest Internet Security as the Director of Customer Care from 2012 to 2020. During her eight years in this role, she was responsible for overseeing customer support operations and improving service delivery. This experience provided her with a strong foundation in customer relations and operational management.
Educational Background in Fashion and Technology
Jenny Wong studied at Kwantlen Polytechnic University, where she earned a degree in Fashion and Technology from 2007 to 2010. This educational background equipped her with skills relevant to the fashion industry, which she applied in various roles before transitioning to customer success management.
Career Path in Customer Service and Administration
Wong's career includes diverse roles in customer service and administration. She worked as an Office Administrative Assistant at Eric Goldman Jewellery for four months in 2011 and as a Distribution Associate at Aritzia from 2004 to 2006. Additionally, she served as a Sales Associate at Vestis Fashion Group Inc. from 2007 to 2011. These positions helped her develop a comprehensive understanding of customer needs and operational processes.
Current Role as Managing Executive Director at DOSarrest
In addition to her role at Link11, Jenny Wong has been serving as the Managing Executive Director at DOSarrest Internet Security since 2021. This dual role allows her to leverage her extensive experience in customer care while contributing to the strategic direction of the company.