Tarik Lakhmakhmi
About Tarik Lakhmakhmi
Tarik Lakhmakhmi is a Customer Success Manager currently employed at Link11 in Frankfurt, Hessen, Deutschland. He has a diverse background in IT support and management, with previous roles at companies such as Lufthansa Systems, vertical GmbH, and Apple Retail Store.
Current Role at Link11
Tarik Lakhmakhmi serves as a Customer Success Manager at Link11, a position he has held since 2022. In this role, he focuses on ensuring customer satisfaction and success through effective communication and support strategies. His responsibilities include managing client relationships and addressing customer needs to enhance their experience with the company's services.
Previous Experience in IT Support
Lakhmakhmi has a diverse background in IT support roles. He worked at Lufthansa Systems as a Flying Specialist and Rollout Coordinator for 10 months in 2013-2014. He also served as Field Service/Onsite Support at the same company for 5 months in 2014. His experience includes a position at vertical GmbH as Client Expert and 2nd Level Incident Management from 2015 to 2016, and as an IT-Systemadministrator from 2016 to 2017.
Experience at Apple Retail Store
From 2014 to 2015, Lakhmakhmi worked at the Apple Retail Store in Frankfurt am Main as a Specialist. In this role, he provided customer service and technical support, assisting customers with product inquiries and troubleshooting issues.
Career at Sophos
Lakhmakhmi spent five years at Sophos as a Senior Global Escalation Support Engineer, focusing on 3rd Level Support from 2017 to 2022. His role involved resolving complex technical issues and providing high-level support to ensure customer satisfaction.
Education and Training
Lakhmakhmi studied at Werner-von-Siemens-Schule Frankfurt, where he completed his training as an IT-Systemelektroniker from 2008 to 2012. This education provided him with foundational skills in IT systems and electronics, contributing to his career in technology and customer support.