Steve Dowd
About Steve Dowd
If you are looking for a qualified, tech savvy customer support professional, you might be interested in speaking with me. But I will let my former boss's recommendation stand: "Steve Dowd reported directly to me and worked on my shift for 4 years. Steve became the subject matter expert remotely supporting over 1,200 systems throughout the Western Hemisphere. Steve’s attention to detail and knowledge of the complex environment he supported allowed him to be the ‘go to’ person. He developed professional relationships with hundreds of end-users as he served their end-point systems, coordinated service with system engineers supporting the main environment and developed process and procedures. Steve Dowd performed new-hire training. Any customer service organization would benefit from having Steve on their team, he is held in high esteem by his clients and the reputation is well deserved." I am looking for a desktop/IT support role that has the potential for growth. If you think that there may be a fit at your organization, please don't hesitate to contact me.