Alice Purton
About Alice Purton
Alice Purton is a Reception Manager at Linklaters, where she has worked since 2019. She has a background in customer service and management, having previously held roles at Crew Clothing Co, Office Concierge, and Arup.
Current Role at Linklaters
Alice Purton has been serving as the Reception Manager at Linklaters since 2019. In this role, she oversees the reception operations, ensuring efficient visitor management and exceptional customer service. She has implemented a new digital check-in system to enhance security and streamline processes. Additionally, Alice organized a team-building workshop for the reception staff, which aimed to improve team cohesion and operational efficiency. Her contributions have positively impacted the reception team's performance.
Previous Experience in Customer Service
Before joining Linklaters, Alice Purton held several positions in customer service and reception management. She worked at Crew Clothing Co as a Fraud Manager and Customer Services Assistant from 2013 to 2015. Following this, she served as a Corporate Receptionist at Office Concierge for 10 months in 2015. Alice then transitioned to Arup, where she worked as Reception Manager from 2017 to 2019. These roles provided her with extensive experience in managing customer interactions and reception operations.
Education and Expertise
Alice Purton studied at De Montfort University, where she earned a Bachelor's Degree in Textile Design from 2009 to 2011. This educational background has equipped her with skills that may complement her professional roles, particularly in areas requiring attention to detail and creativity. Her expertise in customer service and reception management has been developed through her various positions in the industry.
Team Leadership and Training Initiatives
In her current role at Linklaters, Alice Purton has developed a training program for new reception staff. This program emphasizes customer service excellence and operational procedures, ensuring that new team members are well-prepared for their roles. Her leadership in organizing team-building workshops has also contributed to enhancing the overall performance and cohesion of the reception team.