Dean Booker
About Dean Booker
Dean Booker serves as the Service Desk Manager at Linklaters, where he has worked since 2020. He is responsible for developing and executing the IT Service Desk strategy and managing daily operations to ensure high-quality service delivery.
Current Role as Service Desk Manager
Dean Booker has served as the Service Desk Manager at Linklaters since 2020. In this role, he is responsible for defining and implementing the IT Service Desk strategy. His responsibilities include establishing policies, processes, procedures, and performance standards. He oversees the day-to-day operations of the Service Desk, ensuring efficient incident resolution and effective workload management.
Previous Experience at Linklaters
Prior to his current position, Dean Booker worked at Linklaters as the EMEA IT Support Team Leader from 2019 to 2020. He also held the role of IT Service Desk Team Leader from 2015 to 2019. In these roles, he managed a team of over 25 IT Support Analysts, which included both Linklaters staff and managed service personnel.
Responsibilities and Management Skills
In his current role, Dean Booker ensures that the Service Desk operations conform to best practice processes and procedures. He measures performance through key performance indicators and customer satisfaction standards. His management skills include handling budgetary responsibilities for both direct and indirect costs associated with Global IT Support staff.
Leadership and Team Management
Dean Booker leads a diverse team of IT Support Analysts, focusing on high-quality management of service desk operations. His leadership emphasizes efficient incident resolution and the effective management of workloads. He has experience in guiding teams to meet performance standards and improve service delivery.