Katrina Ong
About Katrina Ong
Katrina Ong is a Systems Management Engineer at Linklaters in Singapore, where she has worked since 2019. She specializes in providing third-level production support for Intapp applications and data management systems used by legal professionals globally.
Work at Linklaters
Katrina Ong has been employed at Linklaters as a Systems Management Engineer since 2019. In this role, she provides third-level production support for Intapp applications and data management systems. Her work impacts lawyers across multiple continents, including Asia, Europe, and the UK. She is responsible for critical software upgrades and ensuring seamless transitions from development to production environments, which minimizes downtime.
Previous Experience at NCS Group
Before joining Linklaters, Katrina Ong worked at NCS Group as a Senior System Analyst from 2015 to 2018. During her tenure, she contributed to system analysis and support, enhancing operational efficiency within the organization. Her experience at NCS Group provided her with a strong foundation in systems management.
Career at Accenture
Katrina Ong's career includes significant experience at Accenture, where she held multiple roles from 2008 to 2015. She began as an Associate Software Engineer, then progressed to Software Engineer, and ultimately served as a Software Engineering Senior Analyst. Her time at Accenture spanned various responsibilities, allowing her to develop a comprehensive skill set in software engineering.
Education and Expertise
Katrina Ong earned her Bachelor’s Degree in Computer Science from Pamantasan ng Lungsod ng Maynila, completing her studies from 2004 to 2008. Her educational background has equipped her with the necessary knowledge and skills to excel in her roles within systems management and software engineering. She utilizes tools such as ServiceNow for incident management and troubleshooting.
Technical Skills and Responsibilities
In her current role, Katrina Ong demonstrates expertise in investigating and resolving both production and non-production issues. She directly interacts with users and clients to troubleshoot system errors, which enhances user experience and system reliability. Her responsibilities also include performing critical software upgrades, ensuring that transitions between environments are smooth and efficient.