Michael Keating
About Michael Keating
Michael Keating is an experienced Desktop Support professional currently working at Linklaters in Barbican, England. He has a strong background in IT support, having held various roles in notable companies over the past two decades.
Current Role in Desktop Support
Michael Keating currently serves as a Desktop Support professional at Linklaters, a position he has held since 2021. His role is based in Barbican, England, where he has been instrumental in providing technical support and solutions to users. His responsibilities include troubleshooting and resolving technical issues, ensuring a seamless user experience.
Previous Experience at Linklaters
Prior to his current position, Michael worked at Linklaters as a Desktop Support Analyst from 2018 to 2019. During this 11-month tenure, he focused on providing technical assistance and support to staff, contributing to the overall efficiency of the IT department.
Career Background in IT Support
Michael has a diverse background in IT support, having worked at several prominent organizations. He was employed as an IT Support Technician at Saffery Champness for one month in 2020. He also held the position of Windows 7 Analyst at Baker & McKenzie for 11 months in 2012, and served as a Desktop Support Analyst at BGC Partners for five years from 2013 to 2018.
Technical Expertise and Problem-Solving Skills
Michael is recognized for his strong focus on finding permanent solutions to technical problems. He leverages his extensive technical knowledge to address issues effectively. His experience spans various roles, including Desktop/Build Engineer at Healthcare Computing Ltd and Computer Analyst at UBS Investment Bank, where he worked for 14 years.
Customer Focus and Communication Skills
Michael demonstrates a high level of customer focus and excels in prioritizing tasks in fast-paced environments. He is known for building effective rapport with colleagues and users at all levels, utilizing his excellent communication skills to facilitate smooth interactions and resolve issues efficiently.