Mike Eddington
About Mike Eddington
Mike Eddington serves as the Global User Computing Manager at Linklaters, where he has worked since 2021. He leads a team of 40 service delivery staff and manages the support for over 11,000 devices and 15,000 mailboxes.
Work at Linklaters
Mike Eddington has been employed at Linklaters since 2013, holding various roles that have contributed to his expertise in user computing. He currently serves as the Global User Computing Manager, a position he has held since 2021. In this role, he manages a global team responsible for supporting over 11,000 laptops, phones, and printers. Prior to this, he was the End User Computer Manager from 2018, leading a team of 40 service delivery staff. His earlier positions at Linklaters included Systems Management Engineer and Hosted Desktop Infrastructure Team Leader.
Education and Expertise
Mike Eddington studied at Suffolk New College, where he developed foundational skills that have supported his career in IT and user computing. His professional journey at Linklaters has allowed him to gain extensive experience in managing end-user computing environments, overseeing email systems, and ensuring customer satisfaction through effective service delivery.
Background
Mike Eddington has a background in IT management, with a focus on user computing and service delivery. He began his career at Linklaters in 2013 as a Systems Management Engineer and progressed through various roles, demonstrating his capability in managing complex IT infrastructures. His experience spans over a decade in the technology sector, with a significant portion dedicated to enhancing user experiences and operational efficiency.
Achievements
In his current role at Linklaters, Mike Eddington oversees the firm's email environment, managing over 15,000 mailboxes. His leadership in the Global User Computing team has been instrumental in maintaining high levels of customer satisfaction. His previous roles have also contributed to the development of robust IT support systems within the organization.