Dominique Lebert
About Dominique Lebert
Dominique Lebert is a Senior Customer Success Manager with extensive experience in managing customer experience programs for high-profile brands. Currently employed at Linnworks, Lebert has a background that includes roles at InMoment and New Look, along with certifications in customer success and digital marketing.
Current Role at Linnworks
Dominique Lebert serves as a Senior Customer Success Manager at Linnworks, a position held since 2021. In this role, Dominique focuses on enhancing customer satisfaction and retention by conducting onsite visits to understand customer operations and needs. Dominique delivers insights on channel performance and advises clients on new marketplaces to target, utilizing tools such as Churnzero to monitor platform usage and detect potential churn risks.
Previous Experience at InMoment
Dominique Lebert has extensive experience at InMoment, where they worked from 2016 to 2020. Starting as a Customer Success Coordinator for 9 months, Dominique progressed to Associate Customer Success Manager for 1 year and then to Customer Success Manager for 2 years. During this time, Dominique managed and implemented complex customer experience programs for high-profile brands, contributing to improved customer success strategies.
Background in Retail Management
Dominique Lebert has a background in retail management, having worked at New Look from 2011 to 2013. Initially serving as a Supervisor for 1 year, Dominique later transitioned to the role of Sales Manager for 9 months. This experience provided Dominique with foundational skills in customer service and team management, which have been beneficial in subsequent roles in customer success.
Education and Certifications
Dominique Lebert studied at Hall Green Secondary School from 2000 to 2005 and later attended the University of Wolverhampton from 2007 to 2010. Dominique holds the Certified Customer Success Manager (CCSM) certification, along with additional certifications in Digital Marketing and Strategic Thinking. This educational background and professional development support Dominique's expertise in customer success management.
Professional Skills and Expertise
With over four years of experience in managing customer experience programs, Dominique Lebert possesses strong skills in customer relationship management and strategic planning. Dominique is adept at detecting potential churn risks and creating action plans to mitigate them. This expertise is complemented by a solid understanding of digital marketing strategies, enhancing the ability to advise clients effectively.