Joshua D'alessio
About Joshua D'alessio
Joshua D'alessio is a Technical Support Engineer with a strong background in e-commerce and customer support. He has held various positions in companies such as Whole Foods Market, Apple, and BigCommerce, demonstrating quick learning and self-motivation.
Work at Linnworks
Joshua D'alessio has been employed at Linnworks as a Technical Support Engineer since 2020. In this role, he provides technical assistance and support to clients, helping them optimize their use of the Linnworks platform. His responsibilities include troubleshooting issues, offering solutions, and ensuring customer satisfaction. His experience in the e-commerce sector enhances his ability to address client needs effectively.
Previous Experience in Customer Support
Prior to his current role, Joshua D'alessio worked in various customer support positions. He served as a Technical Support Specialist at BigCommerce from 2017 to 2019, where he developed skills in e-commerce support. His earlier experience includes working as a Setup Specialist at Apple from 2016 to 2017 and as a Retail Support Analyst I at Whole Foods Market in 2020. This diverse background has equipped him with a strong foundation in customer service and technical support.
Education and Expertise
Joshua D'alessio studied at Austin Community College, focusing on Radio, Television, and Film. He attended the college from 2013 to 2016, achieving some college credit. His educational background, combined with his professional experience, contributes to his expertise in technical support and customer service within the e-commerce industry.
Background in Security and Retail Support
Joshua D'alessio has a varied professional background that includes experience in security and retail support. He worked as a Security Professional at Allied Universal for four months in 2020. Additionally, his role as a Retail Support Analyst I at Whole Foods Market for ten months in 2020 provided him with insights into retail operations and customer interactions.
Skills and Personal Attributes
Joshua D'alessio demonstrates a quick-learning ability and is recognized as a motivated self-starter. He possesses a strong background in both leadership roles and collaborative team environments. His skills in technical support and customer service are complemented by his adaptability and commitment to continuous improvement.