Klaas Schippers
About Klaas Schippers
Klaas Schippers is a Customer Success Operations Specialist based in Tallinn, Estonia, with extensive experience in customer success and education. He has held various roles in e-commerce consulting, investor relations, and teaching, and is actively involved in sharing knowledge within the e-commerce sector.
Current Role at Linnworks
Klaas Schippers serves as a Customer Success Operations Specialist at Linnworks, a position he has held since 2024. He works in a hybrid capacity from Tallinn, Harjumaa, Estonia. In addition to this role, he has been a Senior Customer Success Manager at Linnworks since 2020, where he has accumulated four years of experience. His responsibilities include enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience in Customer Success
Before joining Linnworks, Klaas Schippers worked as a Customer Success Manager at the same company from 2016 to 2020, gaining four years of experience in customer relationship management. He also held the position of Independent E-commerce Consultant at AlphaSights from 2021 to 2023, where he focused on providing strategic insights in the e-commerce sector. His background includes a role as a Customer Support Representative for the Dutch Market at BIGBANK from 2013 to 2014.
Educational Background
Klaas Schippers earned a Bachelor of Education (BEd) degree from Stenden University, where he studied Educational, Instructional, and Curriculum Supervision from 2007 to 2012. This educational background supports his roles in teaching and customer success, combining pedagogical knowledge with practical application in various professional settings.
Teaching and Musical Involvement
In addition to his roles in customer success, Klaas Schippers has a strong commitment to education and the arts. He has been teaching drums and percussion at Lääne-Harju Muusika- ja Kunstide Kool since 2016. His passion for drumming extends to conducting masterclasses on Inventory Management Best Practices, where he shares his expertise with others. He also taught Dutch language at Tallinn European School for a brief period in 2020.
Project Management and Community Engagement
Klaas Schippers has experience as a Project Manager at ALL ARTS MTÜ from 2016 to 2024, where he contributed to various initiatives in Estonia. He is also a Founding Contributor at CS Insider since 2021, where he focuses on sharing knowledge and building connections within the e-commerce sector. His involvement in these projects highlights his commitment to community engagement and professional development.