Olga Silina
About Olga Silina
Olga Silina is a Technical Support Representative at Linnworks in Chichester, West Sussex, with a background in Business and Engineering from Taltech. She conducts user training sessions, writes technical documentation, and participates in QA testing to enhance user proficiency and ensure the quality of technical solutions.
Work at Linnworks
Olga Silina has been employed at Linnworks, also known as Linn Systems Ltd, as a Technical Support Representative since 2014. Her role involves providing assistance to users in the e-commerce sector, focusing on enhancing their proficiency with the platform. Based in Chichester, West Sussex, United Kingdom, she has accumulated ten years of experience in this position, contributing to the company's commitment to customer support and user satisfaction.
Education and Expertise
Olga Silina studied at Taltech – Tallinn University of Technology, where she earned a Bachelor of Engineering degree in Business from 2008 to 2013. This educational background has equipped her with the necessary skills to understand and address technical issues effectively, as well as to conduct user training sessions that improve e-commerce strategies.
User Training and Support
In her role as a Technical Support Representative, Olga conducts user training sessions both in person and over the phone. These sessions are designed to enhance user proficiency in e-commerce strategies, ensuring that clients can effectively utilize the tools and features provided by Linnworks. Her training approach aims to empower users with the knowledge needed to optimize their e-commerce operations.
Technical Documentation and QA Testing
Olga is responsible for writing technical documentation that assists users in understanding and resolving technical issues. This documentation serves as a crucial resource for users seeking guidance. Additionally, she engages in quality assurance (QA) testing to ensure the quality and functionality of technical solutions, contributing to the overall reliability of the services offered by Linnworks.