Olha Zhovtiak
About Olha Zhovtiak
Olha Zhovtiak is a Technical Writer currently employed at Linnworks in Tallinn, Estonia. She has a background in Accounting and Finance, holding a Bachelor's degree and a Master's degree in Finance and Financial Management Services.
Work at Linnworks
Olha Zhovtiak has been employed at Linnworks as a Technical Writer since 2020. In this role, she is responsible for creating and maintaining technical documentation that supports the company's software solutions. Prior to her current position, she worked as a Technical Support Specialist at Linnworks from 2018 to 2020, where she provided assistance to customers and resolved technical issues.
Previous Experience in Customer Support
Before joining Linnworks, Olha Zhovtiak gained extensive experience in customer support roles. She worked at Mobilunity as a Senior Customer Support Representative and Shift Supervisor from 2015 to 2017, where she managed customer inquiries and led a team. Additionally, she served as a Customer Support Representative at Mobilunity for five months in 2015 and later worked as a Customer Care Assistant at Upwork from 2019 to 2021.
Education and Expertise
Olha Zhovtiak holds a Bachelor's degree in Accounting and Finance from The National University of Ostroh Academy, which she completed from 2010 to 2014. She furthered her education by obtaining a Master's degree in Finance and Financial Management Services from Kyiv National University of Trade and Economics (KNUTE) in 2015. Her academic background supports her expertise in technical writing and customer support.
Career Progression
Olha Zhovtiak's career began with her role as a Junior Marketing Specialist at Mobilunity in 2017. She transitioned to various positions, including Account Manager at Weblium from 2017 to 2018. Her career trajectory reflects a consistent focus on customer service and technical support, culminating in her current role as a Technical Writer at Linnworks.