Philip Munro
About Philip Munro
Philip Munro serves as the Chief Customer Officer at Linnworks, where he focuses on enhancing customer service and satisfaction. With extensive experience in leadership roles across various regions, he has a proven track record in managing customer operations and delivering innovative solutions.
Work at Linnworks
Philip Munro has served as the Chief Customer Officer at Linnworks since 2019. In this role, he focuses on enhancing service quality and customer satisfaction. Munro employs a hands-on approach to understanding customer needs, which enables him to deliver innovative solutions tailored to client requirements. He is responsible for managing customer operations for over 4,000 customers globally, ensuring that their needs are met effectively.
Previous Experience
Before joining Linnworks, Philip Munro held several significant positions. He was the Chief Executive Officer at United Outcomes from 2016 to 2019, where he operated in the UK, Asia, and Australia. Prior to that, he worked as a Partner at Practicus from 2014 to 2016, focusing on the UK and Hong Kong markets. His tenure at Fosroc included roles such as Regional Vice President for the Gulf States and Greater China, as well as General Manager in the Gulf States. Munro also served as the Chief Executive Officer for Global Construction Chemicals at Pidilite Industries Limited from 2008 to 2010.
Education and Expertise
Philip Munro studied at the University of Strathclyde from 1984 to 1988, where he gained foundational knowledge that supports his extensive career in business management. His expertise spans various regions, including the UK, Asia, Australia, and the Middle East, allowing him to understand diverse business challenges. Munro has experience in establishing performance goals and balancing cost control with investment, which is critical in his current role.
Leadership Roles
Throughout his career, Philip Munro has held multiple leadership roles across different organizations. His position as Chief Executive Officer at United Outcomes and Pidilite Industries Limited highlights his capability in leading teams and driving business success. His experience as a Partner at Practicus and Director at Centric Global further demonstrates his proficiency in managing operations and fostering growth in various markets.