Sam Wakeford
About Sam Wakeford
Sam Wakeford is a Customer Success Team Lead based in London, England, with a background in Theology and Music from Middlesex University. He has held various roles in customer success and sales, contributing to his expertise in the field since 2021.
Work at Linnworks
Sam Wakeford has served as the Customer Success Team Lead at Linnworks since 2021. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and guidance. His position requires a strong understanding of customer needs and the ability to lead a team effectively. The role has been pivotal in enhancing customer satisfaction and retention.
Education and Expertise
Sam Wakeford studied at Middlesex University, where he earned a Bachelor of Arts (Hons) degree in Theology and Music from 2015 to 2018. Prior to that, he attended Bishop Luffa Sixth Form, achieving A-levels in Maths, Music, and Biology from 2009 to 2012. His educational background provides him with a diverse skill set that supports his professional roles in customer success.
Professional Background
Before joining Linnworks, Sam Wakeford held various positions that contributed to his expertise in customer success. He worked as a Customer Success Manager for nine months in 2020 to 2021, following a year as a Sales Development Representative from 2019 to 2020. His earlier experience includes a four-year tenure as a Library Assistant at West Sussex County Council and three years as a Retail Sales Assistant at MUSTO.
Career Progression
Sam Wakeford's career has shown a steady progression in customer-focused roles. Starting as a Retail Sales Assistant at MUSTO, he transitioned into customer success positions, which included roles as a Library Assistant and Sales Development Representative. His experience in these varied roles has equipped him with the skills necessary to lead a customer success team effectively.