Daniel H.
About Daniel H.
Daniel H. is a Partner Success Engineer at Liongard, with a background in IT support and customer service across various companies, including Tesla and HCL Technologies. He holds two associate degrees in Cyber Security and Networking from Grossmont College and Chandler/Gilbert Community College.
Work at Liongard
Daniel H. has been employed at Liongard as a Partner Success Engineer since 2021. In this role, he is responsible for creating and maintaining Standard Operating Procedures (SOPs) and knowledge documents within the HCL knowledgebase. His work ensures compliance with service management policies for Sempra Energy. He also monitors customer satisfaction scores and follows up with customers who provide negative feedback to enhance service delivery.
Previous Experience in IT Support
Prior to his current role, Daniel H. worked at HCL Technologies as a Lead IT Analyst for Sempra Energy from 2018 to 2021. He served as the primary point-of-contact for the San Diego Gas & Electric Desktop Support team, managing major incident escalations. He also worked at CompuCom as a Desktop Support Technician for two months in 2018. His experience includes managing a team of around 20 IT professionals for one of the top 10 Managed Service Providers (MSPs) globally, coordinating support for approximately 20,000 users.
Career at Tesla and Best Buy
Daniel H. worked at Tesla as a Field Energy Specialist from 2017 to 2018, where he conducted in-store seminars focusing on clean energy solutions for groups of 20 or more. Before Tesla, he was employed at Best Buy as a Mobile Sales Consultant from 2015 to 2016, providing customer service and sales support. He also spent a year at Geek Squad as an Advanced Repair Agent from 2016 to 2017, gaining hands-on experience in technical support.
Educational Background in Cyber Security
Daniel H. pursued his education in Cyber Security, achieving an Associate of Science (AS) degree from Grossmont College from 2020 to 2021. He furthered his studies at Chandler/Gilbert Community College, where he earned an Associate of Applied Science (AAS) in Cyber Security from 2022 to 2023. His academic background supports his professional roles in IT and security.