Kelly Shively
About Kelly Shively
Kelly Shively serves as the Director of Billing and Sales Operations at Liongard, where she has implemented strategies to improve operational efficiency and cash flow management. With a background in psychology and extensive experience in revenue and billing operations, she has held various managerial roles in the tech industry.
Current Role at Liongard
Kelly Shively serves as the Director of Billing and Sales Operations at Liongard since 2023. In this role, she oversees billing processes and sales operations, ensuring alignment with the company's strategic goals. Shively has been instrumental in implementing sustainable procedures that have significantly reduced accounts receivable within a short timeframe. Her leadership in integrating Salesforce CPQ and billing systems has enhanced operational efficiency, contributing to improved cash flow management.
Previous Experience at Liongard
Before her current position, Kelly Shively worked at Liongard as the Revenue & Billing Operations Manager from 2021 to 2023. In this capacity, she focused on optimizing revenue processes and improving billing operations. Shively collaborated with various teams, including Sales, Product, and Partner Success, to develop tailored business models for different market segments, such as Master MSPs and Channel sectors.
Experience at MRI Software
Prior to her tenure at Liongard, Kelly Shively was employed at MRI Software as the Manager of SaaS Services from 2018 to 2021. During her time there, she managed service delivery and operational processes, contributing to the overall efficiency of the SaaS offerings. Her experience at MRI Software provided her with a strong foundation in managing complex service operations.
Education and Qualifications
Kelly Shively holds a Bachelor's degree in Psychology from Otterbein University, where she studied from 1995 to 1999. Additionally, she pursued studies in Elementary Education and Teaching at Notre Dame College, achieving licensure for Early Childhood from 2000 to 2002. This educational background supports her skills in management and operations within the business sector.
Achievements in Operational Efficiency
Throughout her career, Kelly Shively has implemented various strategies that have led to significant improvements in operational efficiency. At Liongard, she successfully reduced Days Sales Outstanding (DSO) through targeted improvement strategies. Furthermore, she developed a revenue deal desk that streamlined custom sales processes and enhanced compliance, ultimately improving the company's audit rating.