Andrea Galvez, MBA
About Andrea Galvez, MBA
Andrea Galvez, MBA, serves as the Vice President of Client Success at Lionize and has a strong background in customer experience strategy and team leadership. She is recognized for her ability to foster team cohesion during periods of change and advocates for solutions that benefit both customers and internal stakeholders.
Work at Lionize
Andrea Galvez serves as the Vice President of Client Success at Lionize since 2023. In this role, she focuses on enhancing client relationships and ensuring successful outcomes for both clients and the organization. Her responsibilities include developing strategies that prioritize customer satisfaction and engagement. Galvez advocates for solutions-focused products that cater to the needs of both external and internal customers.
Current Roles and Responsibilities
In addition to her position at Lionize, Andrea Galvez is actively involved in several other roles. She is an Inaugural Execs on Deck Fellow (EOD1) and has been a Mastermind Facilitator (EOD2) since 2022. She also works as a Coach at Practica, contributing her expertise to help others succeed. Furthermore, she has been a Mentor at Customer Success Network since 2021, providing guidance and support to emerging professionals in the field.
Previous Experience
Andrea Galvez has a diverse background in client success and marketing. She previously worked at Financial Health Network in various roles, including Vice President of Client Success & Membership, Senior Director of Membership & Marketing, and Director of Marketing & Customer Experience. Her experience also includes serving as Marketing/Communications Director at the American Bar Association Endowment and as a Mentor at Coalesce Chicago. Additionally, she was a Brand Ambassador at RevGenius.
Education and Expertise
Andrea Galvez holds a Master of Business Administration (M.B.A.) from DePaul University, where she studied Marketing Strategy & Planning and Leadership & Change Management from 2015 to 2018. She also earned a Bachelor of Science (B.S.) in Communications-Advertising with a concentration in Graphic Design from Evangel University between 2003 and 2006. Her educational background supports her expertise in business strategy and customer experience.
Leadership and Change Management
Throughout her career, Andrea Galvez has led national and international teams in creative business and customer experience strategy. She has a strong focus on annual planning and KPI development. Galvez has spearheaded change-management initiatives, emphasizing collaboration and innovative transformations to enhance business and customer outcomes.