Alexandra Rivera
About Alexandra Rivera
Alexandra Rivera is a Senior Solutions Consultant at Lionpoint Group, where she has worked since 2022. She has a diverse background in customer support and banking, having held various positions at companies such as MRI Software and Banco Popular de Puerto Rico.
Current Role at Lionpoint Group
Alexandra Rivera serves as a Senior Solutions Consultant at Lionpoint Group, a position she has held since 2022. In this role, she focuses on providing strategic solutions and consulting services to clients, leveraging her extensive experience in the financial and software sectors. Her contributions are aimed at enhancing client satisfaction and operational efficiency.
Previous Experience at MRI Software
Prior to her current role, Alexandra Rivera worked at MRI Software in various capacities. She served as Support Specialist II for MRIPayments from 2020 to 2021, and as Client Support Specialist II from 2018 to 2020. Additionally, she held the position of Implementation Analyst II with RentPayment from 2021 to 2022. Her roles involved supporting clients and implementing software solutions, contributing to her expertise in client relations and technical support.
Background in Banking and Customer Service
Alexandra Rivera has a background in banking and customer service, having worked as a Call Center Representative at Banco Popular de Puerto Rico from 2013 to 2016, and as a Retail Banker at Woodforest National Bank from 2016 to 2018. She also briefly worked as a Personal Banker at Citizens Bank in 2018. These positions provided her with valuable skills in customer interaction and financial services.
Educational Qualifications
Alexandra Rivera studied at ICPR Junior College, where she earned an Associate's degree in Business Administration and Management from 2007 to 2009. This educational background laid the foundation for her career in both the banking and software industries, equipping her with essential knowledge in business operations and management.