Bridgette Pereira, M.Ed
About Bridgette Pereira, M.Ed
Bridgette Pereira, M.Ed, is a Senior Customer Success Manager and DEI ERG Education Lead at Litera, where she focuses on promoting diversity, equity, and inclusion. She has a diverse background in customer success and education, with previous roles at Freedom 55 Financial, Kira Systems, and Oxford Learning Centres.
Work at Litera
Bridgette Pereira currently serves as a Senior Customer Success Manager and DEI ERG Education Lead at Litera. She has been in this role since 2023, focusing on fostering a culture of diversity, equity, and inclusion within the organization. In her position, she consults with both new and existing customers to coordinate onboarding processes and develop success plans that drive value. She leverages her customer relationship management skills to maintain regular contact with stakeholders, ensuring a high level of customer engagement and satisfaction.
Education and Expertise
Bridgette Pereira holds a Bachelor of Arts degree from the University of Toronto - New College, where she studied History and Religion from 2006 to 2010. She furthered her education by obtaining a Master’s Degree in Education from the University of Birmingham between 2015 and 2019. Additionally, she is a certified TESOL instructor, which enhances her ability to teach English effectively. Her educational background supports her roles in customer success and education leadership.
Professional Background
Bridgette Pereira has a diverse professional background, having worked in various roles across multiple organizations. She began her career at Freedom 55 Financial as an Administrative Associate from 2011 to 2013. She later transitioned to marketing roles within the same company and served as a Marketing Associate from 2013 to 2019. In 2019, she joined Kira Systems as a Client Support Associate, later becoming a Customer Success Manager until 2022. She also worked as a Sales Associate at Kitchen Stuff Plus Inc. and as an Elementary Tutor at Oxford Learning Centres Inc.
Achievements in Customer Success
Throughout her career, Bridgette Pereira has demonstrated a commitment to enhancing customer success. At Kira Systems, she worked as a Customer Success Manager, where she was responsible for developing strategies to improve customer engagement. In her current role at Litera, she proactively uncovers and mitigates risks by reviewing usage data and addressing challenges faced by customers. Her focus on customer experience and relationship management has been integral to her professional achievements.