Christina Ford Arellano
About Christina Ford Arellano
Christina Ford Arellano serves as the Chief Customer Officer at Litera since 2022, bringing extensive experience in customer success and operational excellence from previous roles at McKesson, Acoustic, and other organizations.
Current Role at Litera
Christina Ford Arellano serves as the Chief Customer Officer at Litera, a position she has held since 2022. In this role, she focuses on enhancing customer experience and driving customer success initiatives. Her leadership is pivotal in aligning customer strategies with the company's overall objectives, ensuring that client needs are met effectively.
Previous Experience at McKesson
Christina Ford Arellano has extensive experience at McKesson, where she held multiple roles over several years. From 2011 to 2012, she was the Senior Director of Business Process & Quality Management. She then served as Vice President of Business Process, Program Management & Operations for The US Oncology Network from 2016 to 2019. Additionally, she was the Head of Health Informatics, Customer & Sales Operations from 2013 to 2016, contributing significantly to operational excellence and customer satisfaction.
Educational Background
Christina Ford Arellano earned a Master of Business Administration (MBA) with a focus on Leadership from Grand Canyon University. She also holds a Bachelor of Science in Engineering from Arizona State University, where she studied Industrial Engineering. This educational background provides her with a strong foundation in both leadership and technical skills.
Expertise in Process Improvement
Christina Ford Arellano possesses expertise in Six Sigma methodologies, which are essential for process improvement and operational excellence. Her background in organizational reengineering has contributed to enhanced customer experiences and success across various roles in her career.
Career Progression and Roles
Throughout her career, Christina Ford Arellano has held various positions in notable companies. She worked at FedEx Ground as a Hub Engineer from 2001 to 2002 and at Acoustic as Chief Customer Officer from 2021 to 2022. Her experience also includes roles at American Express as a Senior Manager in Reengineering and as a Senior Industrial Engineer, where she focused on improving operational processes.