Christopher Bolinder
About Christopher Bolinder
Christopher Bolinder is the Manager of Support Operations at Litera, where he has worked since 2017. He previously served as the Lead Customer Technical Support Representative at Microsystems for eight years and holds degrees in Computer Systems Networking and Telecommunications from ITT Technical Institute and Computer Information Systems from Eastern Illinois University.
Work at Litera
Christopher Bolinder has been serving as the Manager of Support Operations at Litera since 2017. In this role, he oversees the flow of technical issues that are escalated beyond the support team. His responsibilities include providing feedback and requirements to the product development team for new feature additions. Additionally, he implements custom configurations to facilitate easier issue resolution for both customers and the support team. His tenure at Litera has contributed to enhancing the efficiency of support operations.
Previous Experience at Microsystems
Before joining Litera, Christopher Bolinder worked at Microsystems as the Lead Customer Technical Support Representative from 2009 to 2017. During his eight years in this role, he was based in Downers Grove, Illinois. His experience at Microsystems equipped him with valuable skills in customer support and technical issue resolution, which he has carried into his current position.
Education and Expertise
Christopher Bolinder studied at ITT Technical Institute-Mount Prospect, where he focused on Computer Systems Networking and Telecommunications, achieving a degree in Computer Networking Systems from 2005 to 2007. He also attended Eastern Illinois University, where he studied Computer Information Systems, further enhancing his expertise in networking and technical support.
Background
Christopher Bolinder has a strong background in technical support and operations management. His career spans over a decade in the technology sector, where he has developed a comprehensive understanding of customer support processes and technical issue management. His educational background in computer networking systems and information systems has provided him with the foundational knowledge necessary for his roles in support operations.